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Ph:0086-020-36603421
Tel:0086-0-13711677185
Skype:simonxuan
E-mail: simon@akilex.com
Add:5th -8th Floor, Building One , Liandong U Valley, No. 480-8, Guanghua 3rd Road, Jianggao Town, Baiyun District, Guangzhou
Terms
Return and replacement policy
Akilex Sport guarantees that our dear customers will be satisfied with our service and products. In order to improve our service and achieve the win win goal between us and our clients. We provide a clear return and refund policy to cover any loss from our clients if defective items had been received. We will bear the responsibility of accepting your return according to our RETURN AND REFUND POLICY.
TERMS AND CONDITIONS.
If you receive a damage or defective item, please EMAIL us with your order number, alone with the date of received and a statement of products conditions. It is also necessary to provide us with the photos of damage or defective items, so that we can know the reasons why the items had been refused. Please note, do not send the items back to us unless you confirmed with us and got the authorization. Please also note, the claim of product quality, return and replacement must be done within 20 days after container arrived & before usage. Unauthorized returned will be refused and disregard. .
After all approved by our company, you will gain a credit note.
Please, do not send us one sample of the defective items and claim for all the products. We will not accept all the claim if you base on one sample.
After we authorized the refund, we will provide you with a confirmed credit note or you will get another replacement for the defective items.
The production time for the socks?
Normal turn around are as bellow:
Qty below 200pairs-20--25days
Qty 200-500pai
Do you have any guarantee about products and delivery?
Yes, we have quality and delivery time guarantee.
1) About quality: If the qualit
What’s your Products’ HS code?
It is 6112120021 for 100% polyester clothing, 6109100021 for cotton T-shirt.
The o
What should I pay attention to when washing the clothes?
Do as the washing label in the inseam of garment
Can I make some change during the production?
You can change if we have just finished paper patterns and print sample. Can’t change if w
Which ink do you use for sublimation printing?
We use the ink import from Korea, about $40/L. This ink contains no heavy metals and no res
How do you pack the products? And what are the dimensions of cartons size?
One piece/set packed in one poly bag, 30-100 poly bags in one carton. We have three normal
What’s the sample cost? Can be refunded or not?
The sample cost is USD$50-100 per piece/set. Sample fee can be refunded if the bulk orders
USA size, AU size, Europe size, Asia Size or Custom made sizes. From toddler to adult size
what format of design or logo you need?
CDR, AI, EPS, PSD or PDF. High resolution JPG is acceptable as well.
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13711677185
simon@akilex.com
0086 (020)36603421 02036601466
0086-020-36603421
simonxuan
simon-akilex
5th -8th Floor, Building One , Liandong U Valley, No. 480-8, Guanghua 3rd Road, Jianggao Town, Baiyun District, Guangzhou